lathr SHIPPING PROTECTION

Guarantee safe delivery of your packages by protecting them against loss or damage.

We continue to 
improve our customer journey and experience....

Recently, we've observed a higher-than-normal occurrence of packages being damaged or missing during transit. We understand the inconvenience this may cause and want to assure you that we take this matter seriously. 

 

To address these concerns and provide added protection for your orders, we have decided to implement Lathr Shipping Protection.

Lathr Shipping Protection is an optional service that offers coverage for lost or damaged items during shipping. By opting for this protection at checkout, you can have peace of mind knowing that your purchase is safeguarded throughout its journey to your doorstep.

FRANK TORCHIA / FOUNDER

Everything you order in one place...

Enhanced Tracking

LATHR notifies you every step of the way with Aftership (Not yet launched).

Package Protection

Guarantee safe delivery of your lathr packages by protecting them against loss  or damage.

Easy Claim Process

Fill out the claim form with your information in your email. And we will get back to you within 24 hours.

A Few Bucks for Peace of Mind

With package protection starting at $3.00. It's a no brainer.... we always toss in little extra's so it's like a win win.

Simply Add Shipping Protection in Your Cart

Resolve Shipping Problems

Was your package lost or damaged while being shipped? 

Start Your Claim 24/7

LATHR SHIPPING PROTECTION FAQ's

Why do I need Lathr Shipping Protection?

Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant.

How do I report an Order Issue to get a replacement?

Click here!

Note: We replace all lost or damaged items when approved.  Lathr Shipping protection does not pay custom/duty fees.

My package is missing- Is it lost or stolen?

If an order is being reported as anything other than delivered for an unreasonable amount of time, we can safely conclude that the item is lost. For example, you purchased 3-day shipping and it's been over a week in-transit.

 

If a scan was missed, the package was misplaced, or simply did not ship, it is unlikely that the status will change to delivered. At this point, we can step in to help give the best next steps!

What if the order is being reported as delivered but is nowhere to be found?

 

If you live in an apartment complex, you might have:

a mail hub where the mailman delivers all mail
a single-family home where the order may have been placed on the front step the mailman delivered the item to the wrong house.
Depending on the situation, you may need to file a police report with your local police department. (See a list of non-emergency police contacts here).

Our Product Support team looks at these order issues on a case-by-case basis and determines the best course of action to get your items refunded.

 

What type of damage is covered?

A broken/damaged product is considered unusable. This can include items that are clearly fractured, shattered, bent (if not bendable), crushed, etc.

 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

 

You can file a claim with Lathr here.

 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

 
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